We Care – Customer Assistance
Now there are even more ways to get help with your water bill. Don’t wait to apply for assistance!
Checking for Leaks
High water bills can be caused by small leaks from household fixtures like toilets, sinks, or hoses, or with a change in your regular water use. Remember, the Philadelphia Water Department is not responsible for pipes inside your home. We cannot verify that you have a leak, nor can we repair leaks in your home. […]
All About Frozen Pipes
What to do if pipes freeze, and how to avoid costly repairs
What you need to know about water emergencies:
Learn how we respond to water main breaks. Plus: What to do if the problem is on your property.
Pet Waste = Pollution
Dog poo may be “natural” but is bad for people and the environment if you leave it on the ground! Learn more about the “doo”s and don’ts of pet waste!
Cold Weather Solutions
How to troubleshoot frozen pipes